English, Russian, German or Arabic... Respond to the comments of your guests from all over the world in seconds, in their own language, with high empathy. Maximize your room rates by keeping your score above 4.8.
Whatever the guest's language (English, Russian, Arabic, German, etc.), AI Studio produces a personalized response in that language with impeccable grammar and hospitality courtesy.
Complaints that directly affect the comfort of accommodation, such as "the air conditioner was broken", "the room was not cleaned", "there was noise", will receive an instant SMS alert to the night manager and management.
It has been proven that a hotel whose Google Map score increases from 4.2 to 4.7 can increase its average room price by 15% to 22%. Increase your turnover by protecting your reputation.
When a foreign guest staying at the hotel has a problem, he writes directly to Google Maps instead of going down to the reception. When Omurga REFLEKS transmits this signal to the general manager at the 30th second, you can turn the crisis into 5★ loyalty by sending a fruit basket to the guest's room before they leave the hotel.
According to Cornell University Hospitality Research, every 0.1 drop in Google Map score results in a 1.4% loss in hotel revenue per room (RevPAR). Calculate the turnover risk of unanswered complaints of foreign tourists.
Foreign guests' sensitivity to map points is 3 times higher than local guests. Tourists who don't know your city rely only on points.
1★ reviews such as "air conditioning wasn't working", "the sheets were stained" or "the front desk was rude" will push your hotel to the bottom of the Google Maps search algorithm. Omurga REFLEKS, these complaints to the night manager in 30 seconds It provides compensation to the guest without leaving the facility.
Robotic answers like Google Translate make the guest feel like they don't care. AI Studio is available in languages such as English, Russian, Arabic and German courtesy of diplomatic hotel management produces a response and submits it to the headquarters for approval.
Hotels with a Google Maps profile above 4.7 are subject to OTA (Booking/Expedia) commissions. 18%-22% less dependent becomes. Guests click on your website or phone number directly from the map.
Examine global guest reputation intelligence live with a 20-minute C-Level briefing tailored to your hotel or chain properties.