Spinal REFLEKS is not an uncontrolled chat bot. It works with the "Crisis Shield" and "Human-in-the-Loop" double-layer approval architecture specially developed for corporate brands.
You establish your brand voice, communication protocols, and legal boundaries. The system autonomously responds to routine 4-5 star positive reviews while strictly holding 1-3 star negative reviews for human authorization. In a crisis, AI drafts a diplomatic response and routes it to HQ or branch managers via email and mobile dashboard for 1-click review.
Absolutely not. Backbone REFLEKS works with Google Business Profile official REST API infrastructure and Google OAuth 2.0 enterprise authorization. You will never be asked for your Gmail or Google account password.
Official API permissions are granted in just 60 seconds through Google's enterprise authorization portal. You can revoke access at any time with a single click from your Google Security dashboard.
No, on the contrary, it increases the operational efficiency of your existing agency and team by 10 times. Your agency personnel will not waste hours manually hunting individual reviews or drafting repetitive text.
Omurga REFLEKS offers a special "Agency & Operator Panel" for your agency. Agency teams review, revise and instantly approve corporate drafts prepared by artificial intelligence with a single click. This way, your agency focuses on your brand's reputation and growth strategy rather than manual drudgery.
Zero code, zero IT effort. As soon as you connect your Google Business Profile administrator account, the system automatically transfers all your branches, their addresses and past comment archives to the platform within 3 minutes.
For a 50-branch restaurant or hotel chain, 2 years of historical review audits, branch sentiment scorecards and crisis setups are deployed on the same business day.
Harvard Business Review (Prof. Michael Luca, 2016) ve Cornell University CHR According to research, every 0.1 star increase in Google Map score increases business turnover. 5% to 9% It provides direct growth between
A single unanswered 1-star crisis (food safety, hygiene, service failure) causes 86% of prospective guests to skip that branch, leading to substantial monthly churn. According to Spiegel Research, delivering proactive corporate responses to negative feedback restores customer conversion by 33%. Omurga REFLEKS resolves negative reviews in minutes, uplifting branch ratings.
In accordance with our corporate transparency principle, there is no binding annual commitment in our Startup and Growth plans. Freeze or cancel your subscription anytime with a single click.
You can test the platform across all locations for 14 days without a credit card. Enterprise clients opting for upfront annual billing receive a 20% discount and a dedicated Customer Success Manager.
Yes, it analyzes 40+ foreign languages at native speaker level. Omurga REFLEKS instantly presents a complaint or compliment in a foreign language to your operations manager in a summary form in Turkish.
The prepared professional response draft is published in the guest's native language (English, Russian, Arabic, German, etc.), with diplomatic courtesy and cultural appropriateness.
Your data is never used for public training of general AI models. All data traffic is processed isolated on secure corporate servers with 256-bit TLS encryption and ISO 27001 compatibility.
Omurga Systems, Turkey KVKK and the European Union GDPR It is 100% fully compliant with the legislation. Your branch data is under independent protection shield.
Have Another Question in Mind?
You can contact our expert team about special POS/ERP integrations, corporate SLA conditions or multi-brand structure.